Debt Collection Officer at Kuda Bank

Role overview

This role is responsible for managing the collection of outstanding debts from clients and customers.

Responsibilities

Manage multiple delinquent accounts for debt collection efforts.
Keep track of assigned accounts to identify outstanding debts.
Plan a course of action to recover outstanding payments.
Negotiate payoff deadlines or payment plans( restructured inline with agreements) .
Handle questions or complaints.
Investigate and resolve discrepancies in payments or accounts.
Prepare and send dunning letters to delinquent clients at regular intervals and keep track of their payments.
Prepare daily, weekly and monthly reports on all calls, enquiries and recoveries.

Measures of Success

Collection rate
Conversion rate
Customer Satisfaction Index
NPS
# of Cost Saving Initiatives Implemented
% Training Evaluation

Requirements

Competencies

Functional:

Database Management
Good Knowledge of Technology (lending applications)
Results Orientation
Initiative
In-depth Knowledge of Consumer Lending
Emotional Intelligence

Behavioural:

Relationship Management (including collaboration & teamwork)
Effective Communication Skills
Persuasion
Time Management
Continuous Learning & Improvement
Self-Assured, Confident and Assertive
Resilience
Empathy
Networking
Effective Listening
Friendly
Persuasion
Calm under pressure
Initiative

Qualifications & Experience

OND/HND/BSc in Finance, Accounting, or a related field of study.
Proficiency in the use of Microsoft office
Critical thinking and problem solving skills
A minimum of 3-5 year experiences as a Collection Agent
Good report writing and communication skills
Customer service skills
Good analytical skills
Knowledge of relevant legal requirements
Speaking and listening skills
Negotiation and conflict resolution skills

About Kuda Bank

Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more. We raised the largest seed round ever seen in Africa and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos, and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognized as the leading ‘Neobank’ for Africans. To help us grow into a company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

Job Details:

Contract Type:	Full Time
Experience Required:	3 – 5 years
Education Level:	BA/BSc/HND
Gender:	Female and Male
Age:	N/A
Number of vacancies:	N/A
Salary:	N/A
Job Field:	Banking , Sales / Marketing / Retail / Business Development
Location:	Lagos