Hotel Manager at QMB BUILDERS’ MART

Responsibilities

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards

Requirements and skills

• Proven experience as Hotel Manager or relevant role
• Fluency in English; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail
• Degree in Business Administration, Hotel/Hospitality Management or relevant field

About QMB BUILDERS’ MART

QMB BUILDERS’ MART LIMITED was established in 2006 as a building materials’ one-stop-shop for buy-it-your-self Developers, Builders, Professionals and Individual home improvements customers in the Nigerian property market. The dream of its founders is to, through multiple outlets, provide credible and sustainable alternative conducive environments, quality products and customer oriented services to the building materials market in Nigeria. QMB prides its self with high quality products, comparative prices and excellent customer services by our team of well trained and talented staffs who knowledgeably guide customers through products selection processes, products features, applications and maintenance. We also provide Warehousing facilities, delivery and project procurement planning advisory and implementations services.

Job Details:

Method of Application

Interested and qualified candidates should send their Applications to: hr@qmbmart.com using the job title as the subject of the mail.