Call Centre Agent at BBOXX

Role Brief:

Makes outgoing calls to customers across Bboxx portfolio, in accordance with our aftersales debt management processes; makes an intensive follow up call to all outright/upfront customers, pitching sales of new products and closing 50% of sales from such calls, receives incoming calls from customers with technical issues, and make follow up calls to monitor and improve customer satisfaction; carries out other customer interactions as required.

What you can expect to be doing:

Contact BBOXX outright/upfront/instalment customers by phone to pitch sales of new products
Encourage customers about adherence to payment plan
Handle incoming calls and provide solutions/advice to customers
Monitor and respond to incoming SMS
Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
Maintain and update customer data in CRM
Identify and escalate priority issues
Complete call log
Follow BBOXX sales and aftersales processes
Accurate data entry and navigation of CRM
Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
Receive incoming calls from customers with technical issues
Respond by phone to requests for help or information made through our SMS system
Escalate customer issues that are not easily solved by telephone
Make calls in accordance to all relevant sales and aftersales processes

What we are looking for:

Excellent verbal communication skills
Ability to understand and adapt to customer needs
Excellent data entry skills and attention to detail
Organization and time management
Customer Service orientation
Resilience when faced with stress; Positive attitude and energy
Persuasiveness and problem solving skills
Previous call centre / sales experience is highly recommended.

About BBOXX

BBOXX is generating impact by improving customers’ quality of life through the provision of affordable, clean, and reliable energy solutions. Today, we offer pay-as-you-go solar power. Our aim is to expand rapidly to provide other modern utility services, such as cooking, internet access, and water. We are constantly searching and realizing innovative solutions to provide the best value services to our customers. At the heart of BBOXX is our pioneering management platform, called BBOXX Pulse, which continuously collects data and insights, enabling us to provide our services to previously unreachable populations. BBOXX has installed more than 150,000 solar home systems, with a strong presence in Rwanda, Kenya, the Democratic Republic of Congo, and Togo. BBOXX has over 600 employees across 9 global offices in Rwanda, Kenya, the Democratic Republic of Congo, and Togo, with its head office in the UK and its manufacturing operations based in China.

Job Details:

Contract Type:	Full Time
Experience Required:	1 year
Education Level:	BA/BSc/HND
Gender:	Female and Male
Age:	N/A
Number of vacancies:	N/A
Salary:	N/A
Job Field:	Customer Care
Location:	Lagos